Your privacy

Privacy Policy

Last updated 11 October 2026

1. Who we are

Move 4 Therapy (ABN 42 446 260 523) provides personal training, small-group training, self-defence, kids' coaching, NDIS training and support, and online coaching from Saint Marys, NSW. In this policy "we", "us" and "our" means Move 4 Therapy and its coaches.

Because we provide health-related services, including services to NDIS participants, we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We handle health information in line with the Health Records and Information Privacy Act 2002 (NSW). If you are an NDIS participant, we also follow the privacy and record-keeping requirements that apply to NDIS providers.

2. What we collect

• Contact and booking details: your name, phone number, email address, and the sessions you book, reschedule or cancel.
• Health and fitness information: injuries, medical conditions, medications relevant to exercise, fitness history and goals. This is sensitive information, and we collect it only with your consent and only where it is needed to program and coach you safely.
• NDIS information: how your plan is managed, your plan goals, and, when you engage us, the details needed to deliver and claim for supports, such as plan manager or support coordinator contacts.
• Children's information: for kids' programs, the child's name, age and relevant health details, provided by a parent or guardian, plus the parent or guardian's contact details.
• Payment information: handled by our payment providers. We do not store card numbers.
• Website information: what you enter in our enquiry form. Our website does not use analytics or advertising trackers, but the booking calendar, map and fonts are provided by third parties, which may receive your IP address and set their own cookies.

You can make a general enquiry without giving your name. To book or train with us, we need to know who you are.

3. How we collect it

We collect information directly from you: when you book through our online booking calendar, send our enquiry form, call or message us, or fill in health screening forms. With your consent, we may also receive information from your NDIS plan manager, support coordinator, doctor or allied health professional, or from a parent or guardian.

4. Why we use it

• To respond to enquiries, take bookings, and send confirmations and reminders by email and SMS
• To design and deliver programs that are safe and suitable for you
• To deliver, record and claim for NDIS supports and to work with your support team, with your consent
• To manage payments, keep records, and meet our legal, insurance and NDIS obligations
• To respond to an emergency or a serious threat to someone's health or safety

We will send you marketing only if you have agreed to it, and every message will include an easy way to opt out.

5. Who we share it with

We never sell your information. We share it only as needed to provide our services:

• Our coaches, who need it to train you
• Our booking platform, which stores your booking details and your answers to booking questions
• Our calendar and email provider, used to schedule sessions and communicate with you
• Our website host, which runs this website and processes the enquiry form
• The NDIA, your plan manager or your support coordinator, for NDIS service agreements and claims, with your consent
• Emergency services or health professionals, if needed to protect your health or safety
• Government agencies or courts, where the law requires or authorises it

6. Overseas storage

Some of the services we use to run bookings, email and this website store information on servers outside Australia, mainly in the United States. By booking with us or sending an enquiry, you consent to your information being stored and processed overseas by these providers. We choose established providers that publish security and privacy commitments, but overseas providers are not bound by the Australian Privacy Principles, and you may not be able to seek redress under Australian law if they mishandle your information. If you would rather not use online booking, call us on 0421 551 532 and we will book you in directly.

7. How we protect and keep it

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, change or disclosure. These include password-protected accounts with two-factor authentication where available, giving access only to the coaches who need it, and storing paper records securely. We keep records only as long as we need them or as the law requires. NDIS records, for example, are generally kept for seven years. After that, we securely destroy or de-identify them.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

8. Accessing and correcting your information

You can ask to see the information we hold about you, or ask us to correct it, at any time. Call us on 0421 551 532, email info@move4therapy.com, or use the enquiry form on our contact section. We will respond within 30 days and do not charge for requests. If we cannot give you access, we will explain why in writing.

9. Children

We collect information about children under 18 only from, or with the consent of, a parent or guardian, who can access and correct it on the child's behalf.

10. Questions and complaints

If you have a question or a concern about how we have handled your information, contact us first on 0421 551 532 or at info@move4therapy.com and we will try to resolve it within 30 days. If you are not satisfied with our response, you can complain to:

• The Office of the Australian Information Commissioner — oaic.gov.au, 1300 363 992
• For health information in NSW: the NSW Information and Privacy Commission — ipc.nsw.gov.au, 1800 472 679
• For NDIS participants: the NDIS Quality and Safeguards Commission — ndiscommission.gov.au, 1800 035 544

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.